Emergency Surgical Logistics LLC – Owner & UX Project Leader

Feb 2020 – Present - Company currently transitioning services.

Edward Jones –UX Design Project Leader

Nov 2004 - Jul 2023 - Left to pursue my own company

  • Led UX testing strategy across enterprise platforms serving advisors, clients, and internal teams in the US, Canada, and UK; including A/B testing, card sorting, interviews & focus groups both in person and remote

 

  • Planned, executed & facilitated collaborative Design Thinking workshops to align stakeholders on user-centric solutions & educate associates on UX

 

  • Delivered accessible, regulation-compliant designs that reduced contact volume by over 35% and doubled task completion rates.

 

  • Created data visualizations, scenario flows, and concept boards for executive presentations designed to share milestone progress and create buy-in for change

 

  • Translated data into actionable design insights to decrease contacts about web content and increase task completion rates for over 45 sites continuously
  • Designed annotated prototypes and complex UX workflows for medical logistics platforms that led to a 25% increase in delivery efficiency plus eliminated the waste of waiting on doctors to sign

 

  • Facilitated iterative testing cycles with surgical staff and drivers to refine user flows to decrease the amount of time spent searching for equipment during surgery prep

 

  • Created journey maps and infographics to communicate insights to stakeholders, implementing process changes that led to 0 cancellations due to equipment delivery issues. Which was a decrease of 15%

 

  • Produced training materials and visual guides to optimize dispatcher and fleet operations

Series 7 & 66 Licensed from 2007 - 2023.

Project Management Certificate through UMSL in 2025

UX DESIGNER

UX/UI Research Designer with 15+ years of experience crafting accessible, user-centered digital solutions. Skilled in Figma, Adobe CC, and WCAG-compliant responsive design. Expert in translating behavioral insights into strategic UX decisions that drive measurable impact across ecommerce and cross-functional teams.

Emergency Surgical Logistics LLC – Owner & UX Project Leader

Feb 2020 – Present - Company currently transitioning services.

Edward Jones –UX Design Project Leader

Nov 2004 - Jul 2023 - Left to pursue my own company

  • Led UX testing strategy across enterprise platforms serving advisors, clients, and internal teams in the US, Canada, and UK; including A/B testing, card sorting, interviews & focus groups both in person and remote

 

  • Planned, executed & facilitated collaborative Design Thinking workshops to align stakeholders on user-centric solutions & educate associates on UX

 

  • Delivered accessible, regulation-compliant designs that reduced contact volume by over 35% and doubled task completion rates.

 

  • Created data visualizations, scenario flows, and concept boards for executive presentations designed to share milestone progress and create buy-in for change

 

  • Translated data into actionable design insights to decrease contacts about web content and increase task completion rates for over 45 sites continuously
  • Designed annotated prototypes and complex UX workflows for medical logistics platforms that led to a 25% increase in delivery efficiency plus eliminated the waste of waiting on doctors to sign

 

  • Facilitated iterative testing cycles with surgical staff and drivers to refine user flows to decrease the amount of time spent searching for equipment during surgery prep

 

  • Created journey maps and infographics to communicate insights to stakeholders, implementing process changes that led to 0 cancellations due to equipment delivery issues. Which was a decrease of 15%

 

  • Produced training materials and visual guides to optimize dispatcher and fleet operations

UX/UI Research Designer with 15+ years of experience crafting accessible, user-centered digital solutions. Skilled in Figma, Adobe CC, and WCAG-compliant responsive design. Expert in translating behavioral insights into strategic UX decisions that drive measurable impact across ecommerce and cross-functional teams.

Series 7 & 66 Licensed from 2007 - 2023.

Project Management Certificate through UMSL in 2025

UX DESIGNER

UX/UI Research Designer with 15+ years of experience crafting accessible, user-centered digital solutions. Skilled in Figma, Adobe CC, and WCAG-compliant responsive design. Expert in translating behavioral insights into strategic UX decisions that drive measurable impact across ecommerce and cross-functional teams.

Emergency Surgical Logistics LLC – Owner & UX Project Leader

Feb 2020 – Present - Company currently transitioning services.

Edward Jones –UX Design Project Leader

Nov 2004 - Jul 2023 - Left to pursue my own company

  • Led UX testing strategy across enterprise platforms serving advisors, clients, and internal teams in the US, Canada, and UK; including A/B testing, card sorting, interviews & focus groups both in person and remote

 

  • Planned, executed & facilitated collaborative Design Thinking workshops to align stakeholders on user-centric solutions & educate associates on UX

 

  • Delivered accessible, regulation-compliant designs that reduced contact volume by over 35% and doubled task completion rates.

 

  • Created data visualizations, scenario flows, and concept boards for executive presentations designed to share milestone progress and create buy-in for change

 

  • Translated data into actionable design insights to decrease contacts about web content and increase task completion rates for over 45 sites continuously
  • Designed annotated prototypes and complex UX workflows for medical logistics platforms that led to a 25% increase in delivery efficiency plus eliminated the waste of waiting on doctors to sign

 

  • Facilitated iterative testing cycles with surgical staff and drivers to refine user flows to decrease the amount of time spent searching for equipment during surgery prep

 

  • Created journey maps and infographics to communicate insights to stakeholders, implementing process changes that led to 0 cancellations due to equipment delivery issues. Which was a decrease of 15%

 

  • Produced training materials and visual guides to optimize dispatcher and fleet operations

UX/UI Research Designer with 15+ years of experience crafting accessible, user-centered digital solutions. Skilled in Figma, Adobe CC, and WCAG-compliant responsive design. Expert in translating behavioral insights into strategic UX decisions that drive measurable impact across ecommerce and cross-functional teams.

Series 7 & 66 Licensed from 2007 - 2023.

Project Management Certificate through UMSL in 2025

UX DESIGNER